Responsible Managers Get Results: How the Best Find by GERALD W.: LYLES, RICHARD L.: PHILLIPS, WILL FAUST


The authors of this article current a seven-step strategy for challenge fixing that readers can use to augment their very own skill to advance optimum recommendations to difficulties, get humans to interact, and convey wanted effects for his or her businesses and buyers.

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Teams in the workplace. 2. Problem solving. 3. Management. I. Lyles, Richard I. II. Phillips, Will. III. Title. 4'03dc2197-44089 CIP © 1998 Gerald W. Faust, Richard I. Lyles, Will Phillips All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.

Surely Linda felt responsible. She felt responsible for getting the right information (address, date, contact person, number and type of materials). She probably felt responsible for choosing the right shipping container, packing the box to protect the materials, and getting it to Federal Express early enough to allow some cushion for a timely delivery. But, as the conversation shows, she had not followed through to ensure results. Gerry continues his story. That was eight years ago. And with the memory of that former phone call running through my mind, I approached the new phone call with some trepidation.

But in every franchise network of sufficient size, it is possible to find a store in a worse Page xiv location that is performing better. It is also possible to find other stores with similar characteristics that are still substantially outperforming the problem stores. In other words, the excuses for poor performance can always be invalidated. At the same time, the top performers have found solutions to all the problems the poor performers are living with. Very simply stated, successful managers are responsible managers.

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